Casamelia Services Pty Ltd is committed to protecting your privacy in accordance with the Australian Privacy Act 1988.
Casamelia Services Pty Ltd (ABN 99 697 602 645, ACN 697 602 645) ("we", "us", "our") is a company registered in Western Australia, Australia. We provide residential and commercial property services including cleaning, property maintenance, grounds care, and facility management.
This Privacy Policy explains how Casamelia Services Pty Ltd collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. By using our website at casamelliaservicespty.site or engaging our services, you consent to the practices described in this policy.
We may collect the following categories of personal information:
We do not collect sensitive information as defined under APP 3 (such as health information, racial or ethnic origin, or government identifiers) unless it is directly relevant to the delivery of a service and you have provided explicit consent.
We collect personal information in the following ways:
Where it is lawful and practicable to do so, you may interact with us anonymously or using a pseudonym. However, we may be unable to provide services or respond to enquiries without sufficient identifying information.
Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use the site. Cookies may collect non-personally identifiable information such as browser type, pages viewed, and session duration.
You may disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the website but will not prevent you from accessing general content.
We do not use third-party analytics, advertising, or tracking scripts on this website.
Casamelia Services Pty Ltd uses personal information for the following purposes (consistent with APP 6):
We will not use your personal information for direct marketing without your consent. We will not use or disclose personal information for a secondary purpose unless an exception under the APPs applies (e.g. it is required or authorised by law).
We may disclose personal information to:
We do not sell, rent, or trade personal information to third parties for their own marketing purposes.
We are not likely to disclose personal information to overseas recipients. If we do so in future, we will take reasonable steps to ensure the overseas recipient handles the information in accordance with the APPs (APP 8).
Casamelia Services Pty Ltd takes reasonable steps to protect personal information from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure (APP 11). These steps include secure email practices and limiting access to personal information to staff and contractors on a need-to-know basis.
Personal information is held for as long as it is reasonably required for the purposes for which it was collected, or as required by law. When no longer required, we will take reasonable steps to destroy or de-identify the information.
Under APP 12 and APP 13, you have the right to request access to personal information we hold about you and to request corrections where the information is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact us at:
We will respond to your request within a reasonable timeframe (generally within 30 days). We may ask you to verify your identity before providing access. We will not charge a fee for making an access request but may charge a reasonable cost-recovery fee for providing access in some circumstances.
If we decline to provide access or make a correction, we will provide written reasons for the refusal and advise you of any mechanisms available to complain.
If you believe we have handled your personal information in a way that is not consistent with the Privacy Act 1988 or the APPs, you may make a complaint by contacting us at [email protected]. We will acknowledge your complaint and respond within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated policy will be published on this page with a revised effective date. We encourage you to review this policy periodically.
For any questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please contact Casamelia Services Pty Ltd at:
Contact us directly at [email protected] — we're happy to address any privacy-related queries.